FAQs
Last Updated: March 2, 2025
Store: The Sports Box
Address: 817 S 14th St, Kingsville, TX 78363 (Inside William's Man Shop)
Email: support@thesportsbox.shop
ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. We do not accept cash on delivery, personal checks, bank transfers, or money orders.
Q: When will my card be charged?
A: Your payment method is charged immediately when you complete your order at checkout.
Q: Are my payment details secure?
A: Yes. All transactions are encrypted with 256-bit SSL technology and processed through PCI-DSS compliant payment gateways. We never store your full credit card details on our servers.
Q: Do you charge sales tax?
A: Applicable state sales taxes are calculated automatically at checkout based on your shipping address and displayed before you confirm payment.
Q: Can I modify or cancel my order after placing it?
A: Orders begin processing within 1 to 2 business days. If you need to modify or cancel, email us at support@thesportsbox.shop as soon as possible. We cannot guarantee changes once the order has been processed or shipped.
SHIPPING & DELIVERY
Q: Do you offer free shipping?
A: Yes. We offer FREE Standard Shipping on all orders within the United States. No minimum purchase required.
Q: How long does it take to process my order?
A: Orders are processed within 1 to 2 business days (Monday through Friday). Orders placed after 5:00 PM CST, on weekends, or on U.S. public holidays begin processing the next business day.
Q: How long does delivery take?
A: Transit time is 6 to 8 business days after your order ships. Total estimated delivery is 7 to 10 business days from the date your order is placed.
Q: Do you ship internationally?
A: No. We currently ship only to physical addresses within the United States. We do not ship to international destinations, U.S. territories, or P.O. Boxes.
Q: Which carrier do you use?
A: All orders are shipped using our designated shipping carrier. We select the most reliable carrier available for your delivery area.
Q: Will I receive a tracking number?
A: Yes. You will receive an email with your tracking number once your order ships. Tracking information typically activates within 24 to 48 hours.
Q: What if my package is lost or damaged?
A: We are not responsible for packages delivered to incorrect addresses provided by the customer. If your item arrives damaged, email us immediately at support@thesportsbox.shop with photos of the damaged item and packaging, and we will resolve the issue.
RETURNS & REFUNDS
Q: What is your return window?
A: You have 90 days from the delivery date to request a return or exchange.
Q: What condition must the item be in to qualify for a return?
A: Items must be unused, unwashed, and in original condition with all tags, labels, and packaging intact. Proof of purchase is required.
Q: Do you charge a restocking fee?
A: No. We charge $0.00 restocking fees.
Q: Who pays for return shipping?
A: If you are returning an item due to personal preference or a change of mind, you are responsible for return shipping costs. If the item is defective, damaged, or incorrect due to our error, we will provide a prepaid return shipping label at no cost to you.
Q: How long does it take to receive my refund?
A: Once your return is received and inspected, your refund will be issued within a maximum of 7 business days to your original payment method. Your bank or credit card company may require additional processing time.
Q: Can I exchange an item instead of getting a refund?
A: Yes. You may exchange for a different size, color, or item of equal value, subject to availability. Specify your preference when contacting us.
Q: Are there any items that cannot be returned?
A: Yes. Gift cards, personalized or custom orders, and items marked as "Final Sale" at the time of purchase are not eligible for return or exchange.
Q: How do I start a return?
A: Email us at support@thesportsbox.shop with your order number and the item you wish to return. We will respond within 24 business hours with return authorization and instructions. Mail the item to:
The Sports Box (Returns Dept.)
817 S 14th St, Kingsville, TX 78363
STORE INFORMATION
Q: Where is your store located?
A: We are located inside William's Man Shop at 817 S 14th St, Kingsville, TX 78363.
Q: What are your business hours?
A: Monday through Saturday: 10:00 AM – 1:00 PM and 2:00 PM – 6:00 PM. Closed on Sundays.
Q: How can I contact customer support?
A: Email us at support@thesportsbox.shop. We respond to all inquiries within 24 business hours.
Q: Do you sell authentic merchandise?
A: Yes. We do not sell counterfeit, replica, or unlicensed merchandise. All brand names, logos, and trademarks belong to their respective owners.
ACCOUNT & PRIVACY
Q: Do I need an account to place an order?
A: No. You can check out as a guest. However, creating an account allows you to track orders and save your preferences.
Q: How do you use my personal information?
A: We use your information solely to process orders, send shipping updates, respond to inquiries, prevent fraud, and improve our website. We do not sell or rent your personal data.
Q: Do you use cookies?
A: Yes. We use cookies for shopping cart functionality, analytics, and site improvement. You can manage cookie preferences through your browser settings.